Home » Samsung Note 7 Recall – Samsung issues official statement

Samsung Note 7 Recall – Samsung issues official statement

Galaxy Note 7

By now, the Samsung Note 7 recall is public knowledge. A few phones (35, as of a couple of days ago) have had their batteries explode. As such, Samsung are recalling all the devices. People who have already got theirs will be getting replacements issued to them.

Users in the UK can ring 0330 7261000 to find out more.

The official statement from Samsung is below:

“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. 

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. 

For UK customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information customers need to contact the customer service team on 0330 7261000. 

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

Do you have a Samsung Galaxy Note 7? Were you looking to buy one? What are your thoughts on this matter? Let us know in the comments below.

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2 thoughts on “Samsung Note 7 Recall – Samsung issues official statement

  1. I received my Note 7 on pre order launch day of 30th August along with my fee updated Gear VR from Carphone Warehouse. I’ve been delighted with the handset, having been with Apple since the very first iPhone. I’ve not yet heard anything from Carphone Warehouse as yet.


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