Recently I had an email from GearBest.com. While it looks like a setup that could be based in the USA, they actually trade from Shenzhen in China. In fact, their Contact Us page also gives a USA hotline number. Anyway, that really isn’t a problem. The fact that they sell cheaper alternatives to product, is in fact, not too bad. Hey, you get what you pay for, right.
However, what really bothered me was that I wanted to try something, we agreed on an item, and then I heard nothing for a little while. However, I got a text from DHL, about 3 weeks after our last email, saying that I had to pay Duty/VAT on a package that was waiting for me. Curious, I looked up the shipment and traced it back to Shenzhen. Since I wasn’t expecting anything from there, but was waiting on this item from GearBest, I did email my contact there, mentioning that they needed to sort it out.
What followed was a trace of very frustrating emails.
They asked me why did I ask them to pay, when they had already sent me the item.
I told them they had to pay because they had obviously filled in the paperwork incorrectly.
They then said I should pay it, and they’ll pay me later.
I was so annoyed by then that I said I won’t till they have paid me.
They asked me to pay again. I then threatened to write this very post. The tone changed, and they said they will definitely pay it.
They did, in 24 hours, of that last email.
However, the experience itself, left a lot to be desired.
I’ll be honest. I have bought my fair share of cheap goods. I have paid 1p for items in Ebay, and then paid 6 pounds for delivery. Then I have discovered that the item was not even worth the 1p I paid. While the item from GearBest, which I shall be reviewing soon, was actually very reasonable, and impressive, the service wasn’t great.
So yeah, that is all. I thought it was my duty to share this experience with you. If you trade with them, be prepared for this experience, and the chance that you may have to pay some Duty on the delivery of your items.