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Virgin Media – Enable VPN through your router

Having a working VPN could be a very important part of your day. It could mean that you can connect to your work’s servers, or merely use it for security. Either way, it is a service you have a right to use through your ISP. However, if you are a Virgin Media internet customer, you may discover that you may not be able to connect to your VPN. This is because VPN is disabled by default through the router.

The reason it doesn’t work is because Virgin Media routers (such as Super Hub) are configured for the maximum setting possible on their Firewalls. This means that when you try to connect to your VPN service, the system doesn’t allow it to authenticate.

The good news is, all you need to do is go and change the settings from your router. While it may sound a bit complicated, the process is pretty easy. In this article, we will walk you through the process.

Log into your Virgin Media Router

This is the simplest step. If you are connected directly to your Virgin Media router, simply open a browser window, and type the ‘home’ address in it. For you, it will be You can do this through a computer or a mobile device.

This will open up the following window:

To login, you need to have your Settings Password and WPS Pin. Luckily, they can be found on your router. For the Super Hub, they are written at the bottom of your router. There is also the option to change this if needed.

Access Advanced Settings

Once you login, you will see the following screen.

Hit the ‘Advanced Settings button, in the bottom right of the screen.

This will take you to the Advanced Settings Menu.

Select Firewall from Advanced Settings

If you scroll below, you will come across the Security section. Access Firewall from the settings, as show below.

Change settings to allow VPN access

Once in Firewall, you can pretty much make the changes as shown in the image below:

  • Set Firewall Protection to Low
  • Disable Port Scan Detection and IP Flood Detection
  • Enable everything under Pass Through, i.e. IPSEC, PPTP and Multicast.

Hit Apply.

Acess VPN as needed

Now you should be able to access VPN or connect to your VPN of choice.



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